The questions we hear every day
Players reach out when they need clarity on deposits, withdrawals, game loading or account verification. We see the same handful of questions across support channels, so we gathered the most useful answers here. Each one walks through a real account or payment step — how to top up through bKash, why a withdrawal needs phone confirmation, what happens when you log in
from a second device, and how to find a game you played last week. The flow is mobile-first because that is where most Bangladesh accounts start. If you open your account on a phone in Dhaka and later switch to a laptop, the wallet balance and game history carry over. The payment side leans on the wallets you already use daily —
bKash for fast top-ups during lunch breaks, Nagad when you are near a shop, Rocket when those two are not convenient. We do not hold your funds in limbo; once a deposit clears your mobile wallet provider, it hits your 1155 bd chip balance within seconds. Withdrawals reverse the path and ask for one SMS confirmation before the payout leaves our side,
then your wallet provider handles the final credit at their usual speed.